Q1: Where are your products manufactured?
A1: Our leather interiors are manufactured in our manufacturing plant located in Vancouver, BC using the lastest technology.

Q2: Where does your leather skins come from?
A2: The leather skins we use to make our leather interiors come from Italy.

Q3: Does your company offer leather embrodiery?
A3: Yes, ProLeather.com also can produce embrodiery images on the leather at the customers expense. Embrodiered Leather Seats adds a touch of class any vehicle's interior.

Q4: Do you have a warranty on your products?
A4: Yes, we have a 3 year or 60,000 kms limited warranty on our leather products. Please contact us for details.

Q5: Who are your clients?
A5: We currently sell to Acura, Audi, BMW, Cadillac, Chrysler, Dodge, Honda, Isuzu, Lexus, Lincoln, Mazda, Mercedes-Benz, Mitsubishi, Porsche, Saab, Subaru, Suzuki, Toyota, Volkswagen, and Volvo dealerships all across North America. By buying from the source, you are rest assured that you will get OEM quality product.

Q6: How long does it take to install your leather interiors?
A6: This really depends on your installer's mechanical experience, our installers take only 5-6 hours to install an entire vehicle, but if you are doing this for the first time, it may take anywhere from 8-12 hours total.

Q7: How many years has ProLeather.com been in business for?
A7: We have been in the automotive leather business for over 10 years, today we have over 2,000 vehicle patterns in stock.

Q8: I own a vintage vehicle, and would the cloth to be replaced with leather, do you offer this service?
A8: Yes, if you send us your old cloth seat covers, we can re-duplicate it to leather. Not only will this increase the value of the car, it will also make that interior look brand new.

Q9: Do you sell seat heaters?
A9: Yes, we specialize in oem style seat heating systems, for more information please visit this link. Our seat heaters are designed and engineered in Germany, they are far superior than anything in the market today. We have replaced thousands of defective OEM seat heaters already with our product.

Q10: What is perforation? What are the advantages of perforation?
A10: Perforation are tiny holes found in the leather where the body touches. In most luxury vehicles such as mercedes benz, bmw, and porsche comes with perforated leather. By adding perforation to your vehicles interior, it will add a touch of class, allowing the leather to breath easier, add value to your vehicle, and creating a more luxury feel. It is also a great combination with seat heaters as perforation will allow the heat to penetrate the leather faster creating a faster warmer seat.

Q11: Do you offer suede interiors?
A11: Yes, we offer custom suede interiors for our higher end clientelle. Suede Interiors are very high demand in Europe and is becoming a huge trend in North America as well. Alot of automobile manufacturers are already installing suede into their cars such as Porche, Lambourghini, Ferrari, Maybach, and Mercedes-Benz. For more information regarding suede, please contact our sales department.

Q12: I just bought a very new vehicle recently, and I don't think your company has the patterns for it?
A12: That is incorrect as our company works for most major car dealerships all across North America. We mainly work on brand new vehicles, therefore we have your vehicles style in stock already. This is something our competitors don't offer because we are very well known in the automotive leather industry. Our clients include Acura, Audi, BMW, Cadillac, Chrysler, Dodge, Honda, Isuzu, Lexus, Lincoln, Mazda, Mercedes-Benz, Mitsubishi, Porsche, Saab, Subaru, Suzuki, Toyota, Volkswagen, and Volvo dealerships all across North America.

Q13: How long does it take for you to produce my order?
A13: Provided that we have your vehicles pattern in our database, it only takes one day for us to produce your order. However if we are backlogged with orders from the dealerships there may be some delay. Please ask our sales department regarding completion date.

Q14: Are your leather interiors made of 100% genuine leather?
A14: No, only the areas where your body touches are genuine leather. The areas where the body does not touch are normally made of vinyl. This is the standard for OEM leather manufacturing as all automobile manufacturers follow this rule as well. By doing this, we can save you money and lower the cost for a luxury feature that you deserve most.

Q15: Do you sell to countries outside of North America?
A15: Yes, our customer database is normally in Canada and the United States. However we have includes located as far as Australia, United Kingdom, Germany, Japan, Iceland, Great Britain and Russia.

Q16: Which shipping company to do use to ship out your products?
A16: Normally we use either Canada Post, Fedex, UPS, USPS and DHL. Our shipping department will find out the lowest costs for shipping and use that method. Our company doesn't profit from shipping like most companies do, we only charge you what the shipping company charges. If you are located in the United States, your order will usually be shipped out from Blaine, WA and if you are located from Canada, it will be shipped out from Vancouver, BC.

Q17: I have never installed leather before, do you offer technical support for your products?
A16: Yes, we have a team of factory trained technicians to help you on the installation of our leather and seat heaters. You may contact them at 1-800-646-0874 if you have any questions or concerns regarding installation. Please note: This is a service that our company offers to our customers only, there are no other companies to date that has this kind of support.

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